Franglais Fishing Refund and Return Policy
Franglais Fishing will accept return of any item within ten days of cleared payment for replacement, exchange or refund. Should you wish to take advantage of this policy, please return the item(s) carefully wrapped and complete with packaging and enclose a note detailing your name, address, email address, reason for return (if any) and your instructions regarding the replacement, exchange or refund required. Please ensure that you obtain a proof of posting for your own record.
You, the customer, are responsible for paying the cost of returning unwanted goods. However, if the goods are faulty, please detail the fault in your note and once verified, we will also refund the cost of the return.
If you have any queries about our refund and return policy, please do not hesitate to contact us by email at firstname.lastname@example.org or by phone on 020 3286 3264.
Franglais Fishing Cancellation Policy
Franglais Fishing will accept cancellation of any order prior to dispatch. However, please note that for orders received prior to mid day Monday to Saturday, dispatch is same day and for orders received after mid day Monday to Friday, dispatch is next morning. For orders received outside of these times or on Bank Holidays, dispatch is next available morning post.
If you have any queries about our cancellation policy, please do not hesitate to contact us by email at email@example.com or by phone on 020 3286 3264.
Franglais Fishing will respect the privacy of our customers at all times.
We do collect our customers’ email addresses and may from time to time send, by email, information which we feel may be of interest to you. This may include new products, special offers or discount offers. If you do not want to receive this information, please let us know by email at firstname.lastname@example.org or by phone on 020 3286 3264. We will not disclose your email address to any third party for any reason.
Franglais Fishing do not retain customers’ financial details (credit / debit card numbers etc).
Our prices are special - what you see is what you pay.